Blog
Product Updates
New Major Feature: Built-in Help Desk
Simplero now has a new major feature: A help desk system built right-in.
This lets your customers get in touch with you with any question or problem they have, and you can help them from right within Simplero. You can see which page they're on, you can see who they are, which products they've purchased, their previous tickets, your own internal notes on them, and much more.
If you want to, you can also set it up so customers can check a box that says a ticket is "super-urgent", and then we'll…
New Feature: Contact Fields
Simplero now lets you add custom fields to your contacts. It used to be that we actually only collected name and email for your contacts. Now you can collect any type of information. including complex ones like addresses and phone numbers.
We've added a bunch of built-in field types, like Twitter handle, age, birthday, addresses, phone numbers, and so on. And you can add your own fields. As many as you'd like.
You can add them to forms, and you can add additional ones to products, that are onl…
