New Major Feature: Built-in Help Desk
Simplero now has a new major feature: A help desk system built right-in.
This lets your customers get in touch with you with any question or problem they have, and you can help them from right within Simplero. You can see which page they're on, you can see who they are, which products they've purchased, their previous tickets, your own internal notes on them, and much more.
If you want to, you can also set it up so customers can check a box that says a ticket is "super-urgent", and then we'll send you an SMS to the number you designate about the ticket. I personally use that in customer service for Simplero, because I know that Simplero is a key part of the life of your business.
It's available on all Basic accounts and up.
Here's a video that shows how it works:
With built-in help-desk, Simplero has just eliminated yet another tool in your business, so things can be even simpler.
And we're not done yet.