The Simplero Changelog: Here's what we've been up to...
The unread indicator (red dot) on the help widget no longer stays on when you have nothing left to read. Opening the widget now marks everything in your visible ticket list as read, so the dot reflects reality.
Pinning a group forum post to your community's Groups feed now keeps it pinned at the top where you'd expect, and a post pinned only within its own forum no longer shows up as "pinned" on the Groups feed.
When you place elements side by side in a horizontal Stack, each element now has a Don't shrink switch (in the Format tab). Turn it on to keep an element — like a number, an icon, or a short label — at its natural width instead of letting it get squished into a narrow sliver when a neighboring element has a lot more content.
Some older videos had lost the quality picker and could buffer because they were playing as a single fixed-quality file. They now stream adaptively again — playback automatically adjusts to the viewer's connection, and the quality control reappears so viewers can pick a quality manually. Nothing to do on your end; affected videos benefit right away.
If you set a custom sender name, email, or reply-to on a list, that sender now applies to emails sent from automations and triggers on that list — not just broadcasts. Previously those emails fell back to your account default sender, so members could see a different sender than the one you configured on the list. Now the sender you set on the list shows up everywhere.
In purchase lists, contacts who have a profile photo now show that photo instead of a generic placeholder pattern — matching what you see on the contact’s own page.
Build guided decision flows your participants step through. Find them under Settings → Choice Menus. You can then chose to show a choice menu under your Product's Options tab under 'Self-service' options, which will show the choice menu on the purchase page for your participants. Learn more
As we shared in an email a few weeks ago, AI usage in Simplero now runs on AI credits. Every plan includes a batch of free credits each month, and — new with this release — when you run out you can buy more directly from your account, so heavy AI usage never grinds to a halt. AI credits cover all AI-powered features in Simplero: media file transcription, les…
When you clicked the eye icon to hide other people's highlights on a chatbot message, the highlighted text would disappear entirely. Now only the colored overlay is removed — the original text stays visible, just without the highlight coloring.
The play/pause audio button for AI Coach voice responses could sometimes vanish while the response was still being read aloud. Now a single sentence failing to load won't interrupt the rest of the playback — the controls only hide when the entire response is finished.
When you switched a member's subscription to a different product or price that uses a fixed-date payment plan, their renewal email — and the renewal charges themselves — could show dates and amounts from when that plan first launched, sometimes years in the past. Renewals now schedule each upcoming charge forward from the actual renewal date, so the email and the charges show the correct upcoming dates and amounts.
When you paused a membership, there was a rare timing issue that could leave the member's access in the wrong state — either still active when it should have been removed, or stuck as inactive after resuming. This has been fixed so pausing reliably removes access (unless you've enabled "keep access while paused" on the product) and resuming reliably restores it.
When a contact without a Simplero ID made a purchase, receipts and invoices were sent in your account's default language instead of the language set on the contact record. Now receipts always use the contact's own language — so if a contact is set to English, they'll get English receipts regardless of your account default.
When refunding a purchase paid through Quickpay or MobilePay, the refund could sometimes fail to revoke the customer's access — leaving the purchase in a "paid" state even though the money was returned. This happened most often on purchases that had been canceled and reactivated, or that had multiple installments. Refunds now reliably update the purchase to "refunded" and remove access as expected.
When you viewed your own site as an admin, a navigation folder would appear in a faded gray color if any page inside it was still a draft. The folder now always shows in its normal color — only the actual draft pages are treated as not-yet-published.
Exporting contacts as CSV with 'all columns' could silently fail for accounts with a very large number of contacts. The export email would simply never arrive. This is now fixed — large exports are processed in smaller batches so they complete reliably.
On some accounts, working with surveys would intermittently display raw code instead of the survey editor. This has been fixed — survey editing now works reliably every time.
When you delete a contact, they are now properly excluded from broadcasts sent to event participants. Previously, a deleted contact could still receive emails sent to an event they were registered for.
Simplified the product options tab: the 'Subscription changes' section is now 'Self-service options', with clear on/off switches for what participants can do after buying — upgrades, downgrades, pausing, and cancellation.
Timestamps that used to read "the day before yesterday" now simply show the weekday, like "Friday" — quicker to read and easier to place.
