The Simplero Changelog: Here's what we've been up to...

Conditions that check if a countdown timer is running now correctly ignore countdowns that have already ended, so only currently running timers will match (previously it treated the 'running' condition as 'started').

When a customer paid via QuickPay with an auto-fee (e.g. a Visa or Mastercard surcharge), the fee amount was being incorrectly counted as part of the product payment — making the purchase appear overpaid by the fee amount. This is now fixed: the fee is recorded separately and the purchase amount reflects only what the customer paid for the product.

Generated images in the AI chat now open in a full-screen viewer when clicked. Press Esc or click outside the image to close. The Download and Save to account buttons are right there in the viewer too.

When a step inside an AI chat (like generating an image) fails, the tool calls panel now shows a red X and the error message — so you can tell what went wrong and try again, instead of seeing a green check with no explanation.

When you chat with the AI inside a course lesson or a coaching client session, you now get the full set of Coach capabilities — image generation, web search, browser tools, and multi-agent orchestration — just like in the main Simplero Coach interface. Previously these tools were only available in the main Coach chat.

If the AI chat runs into a temporary error and retries, you'll now see a message like "Encountered an error: [reason]. Retrying (attempt 1)" right in the chat — so you know what happened and that it's trying again. Other unexpected errors (like sending an unsupported image) are also shown immediately rather than silently spinning forever.

On tablet-sized screens, the Simplero Coach sidebar now collapses into a slide-out panel instead of staying open alongside the conversation list. This prevents both sidebars from appearing at once on smaller screens.

You can now configure working hours on your help desk and display them to visitors right on the contact button. Enable Show working hours in your help desk settings, set your days and times, and visitors will see the hours automatically converted to their own timezone — no more static 'Mon-Fri 9-5 EDT' copy to maintain.

If you've customized your neutral color palette, the Page Builder's own editing controls (buttons, dropdowns, settings panels) will now always display in their correct default appearance instead of taking on your custom shades.

Courses now have a simple "Duplicate" action, just like other objects in Simplero. No more navigating through "Duplicate to other site" when you just want a quick copy on the same site.

When you open a bot, you'll see a sources panel on the right side of the page — the same sidebar you see on simplero.coach. Browse, search, or add your personal coach sources without leaving the conversation. The panel starts collapsed if you have no sources yet, and remembers your open/closed preference otherwise. Toggle it with the sidebar button in the header.

You can now set the lightest and darkest shade for your site's neutral color scale under Style Guide → System Colors. This controls the background color on your membership site, order forms, and other system pages — letting you go beyond pure white and pure black to create a more distinctive look.

Added a Cost column to the conversations table on each bot, so you can see at a glance how much each conversation costs.

If you've configured a redirect URL, custom message, or waitlist for a closed or sold-out product, those settings now apply when someone visits the product's sales page — not just the order form. Previously only the order form respected those settings; the sales page showed a generic "currently not for sale" message regardless of what you configured.

Exporting tickets to CSV or XLSX was crashing silently in the background. The export should now complete and download as expected.

Fixed an error that prevented the navigation editor from loading when a site page was in an incomplete state. The editor now gracefully handles this case instead of showing an error.

You can now manage your email lists and read your subscribers through the API. Use GET/POST/PATCH /api/v2/lists to list, create, and update lists — including sender info, confirmation email settings, GDPR consent, archive visibility, and tracking. Use GET /api/v2/subscriptions to read subscribers, filter by list_id, and inspect their state, UTM attribution, and timestamps. Great for syncing subscribers and list settings from external tools.

The chat sidebar search briefly turned into a two-panel modal. That was an accident — it never searched message content and had a few rough edges. We have restored the original inline search input in the conversation list. Searching by conversation title or member name works the way it did before.

Chat icon in site header now respects Member-to-Member chat setting. When Member-to-Member chat is turned off on a site, the chat icon in the header no longer appears for admins either. Previously, admins still saw the icon even though the layout editor said it would not show. Admins can still access chat from the admin area or from https://simplero.chat.

When a team member moves a ticket from one stage to another, the activity feed now shows their name — so you can see exactly who made the change.