The Simplero Changelog: Here's what we've been up to...

Improvement
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Courses
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today
Drag to reorder the lessons in your playlists

Playlists you own can now be put in any order you like. Open one of your playlists, grab the handle on the right of any lesson, and drag it up or down — the new order is saved instantly.

The handle appears when you hover a lesson on desktop, and stays visible on touch devices so you can drag with your finger. Playlists you don't own are unchanged and stay read-only.

Improvement
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Admin ui
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today
Your Simplero account now shows as a full-width banner on the dashboard

The "Your Simplero Account" section on the global dashboard is now displayed as a full-width card rather than a small carousel item, making it easier to see and click.

Feature
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Chat
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yesterday
React to chat messages with emojis

You can now react to messages in Simplero Chat with any emoji — just hover over a message and click the smiley face. Reactions show up as pills below the message, and clicking an existing one lets you add or remove your own. Great for quick acknowledgments without cluttering the conversation.

Fix
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Products
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yesterday
Closed/sold out settings now show reliably for closed products

On the new product settings UI, the "Closed or sold out" fields (custom message, waitlist, redirect URL) under Options > Limits were sometimes hidden for products marked as Closed, depending on which tabs you had visited. They now show consistently whenever the product is Closed.

Fix
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Page builder
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yesterday
Survey element now has a padding option in the new page builder

When you drop a Survey element onto a page in the new page builder, you'll now see a Padding control in its Styling settings just like other elements. Previously, the only way to add space inside the survey box was to pad the column it lived in — now you can set padding directly on the survey itself.

Fix
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Ai chat
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yesterday
Tables now display correctly in the AI chat

Tables in chat messages — whether written by the AI or pasted in by you — now render as proper tables with rows, columns, and borders, instead of collapsing into a flat list. Wide tables scroll sideways so they never break the layout.

Fix
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Admin ui
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yesterday

Actions that ask for a quick name or value now use a Simplero popup instead of your browser prompt, so they keep working even if browser dialogs are blocked.

Fix
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Site groups
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yesterday

Member profile now shows posts from private/secret groups when you have access

Simplification
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Tickets
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yesterday
Bigger reply box in the support ticket widget

The reply text area in the support ticket widget is now taller and can be resized vertically, so you have more room to write your replies.

Fix
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Shopping cart
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yesterday

Fixed a rare checkout error when a product's sales close while you're completing your purchase.

Fix
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Courses
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yesterday
Video playback speed no longer reverts after a brief network hiccup

If a course video stalled and had to reload, your preferred playback speed could end up ignored — leaving the video playing at the wrong speed. This is now fixed: your saved speed is re-applied reliably whenever the player recovers.

Fix
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yesterday
Fewer unexpected “We couldn’t verify your request” errors

We fixed an issue — most noticeable in the mobile app — where your session could quietly expire while the app sat in the background, so the next thing you tapped failed with a “We couldn’t verify your request” error. Your session now stays active for as long as you're logged in, and on the rare occasion something still slips through, we send you straight back to the page so you can simply try again.

Optimization
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Landing pages
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yesterday
Faster landing pages with multiple event listings

Landing pages that display several event listing elements set to "specific selection" now load significantly faster. Previously each element ran its own database query, which could add up to several seconds; now all event data is fetched in a single batch.

Fix
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Tags
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yesterday
API: label assignments now stick when creating or updating tags

When creating or updating tags (and other objects) via the API with label_ids, the labels were silently ignored and never applied. They now save correctly.

Fix
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Products
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yesterday
Renewal notification emails now sent for 90-for-90 subscriptions

Customers on the 90-for-90 promotional offer were not receiving the heads-up email before their subscription renewed. This is now fixed — any subscription with a billing period longer than 80 days will receive a renewal reminder, regardless of billing cycle type.

Simplification
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Sites
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yesterday
Navigation folders now hide automatically when you have nothing accessible inside

If you use folders in your site navigation to group courses, groups, or other content, members who don't have access to any item inside a folder will no longer see that folder at all. No configuration needed — it works automatically. This keeps your navigation clean and uncluttered for every member.

Simplification
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Sites
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the day before yesterday

We've cleaned up how custom member fields show up on your site member's public page + admin dashboard. It now lists your filled-in fields as simple Label: Value rows — no form clutter when you're just looking. Click the pencil icon next to Member info to open an Edit member info modal when you want to make changes.

Feature
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Interactions
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the day before yesterday
Interactions (beta): one inbox for every conversation with your contacts

Interactions is your new home for every back-and-forth with a contact — email, SMS, and Simplero Chat - all in one threaded view, per person. Open a contact, and you see the full history at a glance, reply right from the panel, and keep moving without bouncing between tools.

This is a beta release. 

We're rolling it out so you can start using it today, give …

Fix
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Ai chat
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the day before yesterday
Speech playback player stays visible on long chat-bot replies

When you tap the speaker icon on a chat-bot reply, the playback player at the bottom of the screen now stays put through the whole reply — so you can pause, change voice or speed, or stop the audio at any time. On longer replies it could previously disappear partway through, leaving the voice playing with no way to stop it short of leaving the page. Replies are also synthesized in larger chunks, so playback is faster to start and more reliable.

Fix
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Products
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Tuesday

When a sold-out or closed product has a redirect URL but no custom message, it now redirects immediately instead of showing an empty page with a 'Continue' button.