Customer support

Think of us as your partner in business.

We're here to serve. To make you look good. To make you prosperous and impactful. To bring peace of mind.

The real people on the Simplero support team
Real humans · Video responses · No bots, no macros, no outsourcing

How we show up.

Support isn't a department here — it's the relationship.

Let's get real.

We like to get to know our customers and build real relationships — who you are, your mission, what scares you, what excites you, your goals. We'd rather just be real with you. We hope you prefer that too.

We take it seriously.

Some customers have been with us 10+ years. Simplero is the foundation of their livelihood — it feeds their family. We keep the platform stable and robust because you depend on us, and you're doing critical work in the world.

Straight answers.

We get straight to the answer — no obfuscating, no hand-waving. If we messed up, we'll just say so. You'll never hear us say “we apologize for any inconvenience this may cause” — because who actually talks like that?

Focused on service.

No robots, no macros, no canned responses — and we don't outsource to low-wage countries to save a buck. For us, customer service is a core differentiator and a core focus of attention and investment.

What customers rave about

We'll just show you.

One thing customers rave about: a video response from our team. Ask a question and we'll often send back a short video walking you through exactly how to do it — with your data, your details, in your account. Easier to follow than written steps, and it builds the relationship too.

A personalized video response from the Simplero support team

Need a hand? We're right here.

Reach us from the support button. Prefer to read first? Our step-by-step guides are always open.

You focus on your work. We've got the rest.

14 days. Every feature unlocked. Cancel anytime.

Founded 2009 · Bootstrapped · Proud of it.