We're here to serve. To make you look good. To make you prosperous and impactful. To bring peace of mind.
We like to get to know our customers and build real relationships — who you are, your mission, what scares you, what excites you, your goals. We'd rather just be real with you. We hope you prefer that too.
Some customers have been with us 10+ years. Simplero is the foundation of their livelihood — it feeds their family. We keep the platform stable and robust because you depend on us, and you're doing critical work in the world.
We get straight to the answer — no obfuscating, no hand-waving. If we messed up, we'll just say so. You'll never hear us say “we apologize for any inconvenience this may cause” — because who actually talks like that?
No robots, no macros, no canned responses — and we don't outsource to low-wage countries to save a buck. For us, customer service is a core differentiator and a core focus of attention and investment.
One thing customers rave about: a video response from our team. Ask a question and we'll often send back a short video walking you through exactly how to do it — with your data, your details, in your account. Easier to follow than written steps, and it builds the relationship too.
Reach us from the support button. Prefer to read first? Our step-by-step guides are always open.
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Founded 2009 · Bootstrapped · Proud of it.