The Simplero Changelog: Here's what we've been up to...
When you're on a Simplero Live event page (lobby or in the call), you can control media and panels from the keyboard — same muscle memory as Google Meet:
Mute / unmute: Ctrl+D (⌘+D on Mac)
Camera on / off: Ctrl+E (⌘+E on Mac)
Chat panel: Ctrl+Alt+C (⌘+Option+C on Mac)
Participants panel: Ctrl+Alt+P (⌘+Option+P on Mac)
Add more than one audio or video block to a page and the node tree on the right used to label every one of them just "Audio" or "Video" — no way to tell them apart without opening each one. They now default to the title of the file you picked, so the tree tells you at a glance which clip is which.
Already renamed a block yourself? Your custom name still wins.
Video lessons already grab their thumbnail from the video itself unless you upload a custom one. Lessons whose main content is a PDF now work the same way: the preview image already generated for that PDF in your Media Library is used as the lesson's thumbnail automatically, instead of falling back to the course's default card image for lessons.
Not every ticket needs a "how was our support?" ask when you close it — spam, duplicates, and tickets you're closing on someone else's behalf usually don't. A ticket's "..." (more options) menu now has a Close without requesting a review option, alongside the usual Move ticket to control.
Pick it and the ticket closes right away, but your customer won't be as…
During a call with a few people on camera, the spotlighted video used to jump to whoever spoke for even a second — distracting in a back-and-forth conversation. Now the spotlight waits for someone to hold the floor for a couple of seconds before switching to them, so quick interjections don't cause the video to swap. You can still pin anyone yourself from their video tile menu, which always takes priority.
Start any Simplero Live event from Events to try it on your next call.
Coaching programs are now in the link picker. Pick one and Simplero builds a link that takes each client to their own page for that program — their sessions, their bookings, their recordings — so you no longer have to look up a client's personal link and send it by hand.
It's especially handy when you grant coaching access with a trigger rather than through a product: drop the link on your thank-you page or in a welcome email and everyone lands in the right place.
You should no longer see the “Your session has expired — please reload” popup every few days while you’re still working in Simplero. As long as you’re actively using the app, you stay signed in. If you step away for several days, you’ll still need to sign in again for security — same as before.
Transcribing your videos and audio has been paid for out of your Simplero AI credits for a while now, but Plan and Billing still showed a separate Transcript minutes balance next to it. That number wasn't going anywhere no matter how much you transcribed, so it's now gone.
Nothing changes about your transcripts — same automatic transcripts and subtitles on the same plans. There's just one balance to keep an eye on instead of two.
Your AI credit balance, and what's spending it, live on AI Usage & Limits.
Episode order is driven by each episode’s publish date and the podcast’s Newest first / Oldest first setting — not by the order you first added episodes.
The admin episode list now uses the same direction as your public podcast page, so changing a publish date reorders episodes the same way in both places.
Open Podcasts, edit an episode’s publish date, and refresh the public page to confirm. Set Newest/Oldest first under the podcast’s Settings if you want the opposite direction.
Some scheduling-link bookings failed to land on Google Calendar because of how time zones were sent to Google. That could leave appointments missing from the calendar and, in some cases, trigger unwanted reschedule emails.
New bookings with a connected Google Calendar now sync with the correct time zone, and calendar sync no longer sends “rescheduled” emails when nothing was intentionally moved.
No action needed on your side — new bookings just work more reliably. Open Scheduling links to review your links and connected calendars.
Watch History on a lesson could show up empty even after real viewing time, because a session was only saved once you paused the video or moved to another lesson without leaving the site. Closing the tab, switching apps, or navigating away mid-video lost that time entirely. Sessions are now saved reliably in those cases too — for both video and audio lessons.
Open a lesson from Courses, watch for a bit, then close the tab — your Watch History will still be there next time you check it.
Preferences on your profile had a 24-hour vs. AM/PM control that looked like a saved setting, but wasn't — it quietly reset every time the page reloaded, even after you clicked Save changes. There's now a real "Time format" setting there that saves correctly and stays set to whichever you pick.
Update it under Preferences on your profile.
If your API key is tied to a team member's role, GET /api/v2/surveys (and adding survey questions via the Form Field API) no longer returns "Not found" or "not authorized." Co-owner and other roles that include Surveys manage can read and update surveys again; tickets-only keys stay correctly denied.
See the Surveys API docs. Manage surveys in admin under Surveys.
The product catalog now uses the same location-based tax rate your buyers see on pricing details and checkout — instead of sometimes falling back to your account’s default tax (for example showing 18% GST to a visitor who should see a local 10%).
Review your rates under Tax regions, then open your public product catalog as a visitor (or from another country…
When someone registers for an event through an affiliate link — including from a custom domain — the registration is now attributed to that affiliate consistently. Previously the affiliate could drop off on submit for some cross-domain flows, so participants looked uncredited in Events.
Open an event → occurrence → Participants and show the Affiliate column to verify new registrations from your affiliate links.
No screenshot — invisible correctness fix (participant affiliate field filled on create; no UI chrome change).
If a voice message to Simplero Coach fails to send — session expired, timeout, or a soft error — your recording is no longer wiped from Interrupted recordings. We only clear the local recovery copy after the server confirms the message (and audio) was received.
Dictate as usual in Simplero Coach. If anything goes wrong, open Interrupted recordings from the user menu (top right) to restore or re-send.
When a bot answers questions on a help desk, it used to file a support ticket the moment it decided a question needed a human — even when the visitor never asked for one. A bot you added to cut down on tickets was quietly creating them.
Now it offers first — "Would you like me to create a support ticket so a human can take a look?" — and only files one afte…
When you asked Coach to work with testimonials, surveys, custom fields, forms, or ideas, it could answer "You are not authorized to access this page" — or tell you it found nothing at all. Those all work again.
Try it in Coach: ask it to list your testimonials, or to add one.
No screenshot — this restores behavior that was already there, so the only visible change is that the error is gone.
When you create a product manually, you can now set the price right on the create form — just under Listing status — the same way the product wizard already asks for it. It starts at $99 one-time, so change the amount and pick one-time, weekly, monthly, or annually, and your product is ready to sell the moment it's created.
You can still fine-tune everything — payment plans, trials, extra options — on the Pricing tab afterwards.
Try it from Products → Create new product.
If you pick DeepSeek V4 Flash in a chat, you're now getting DeepSeek's latest release rather than the earlier preview version. Same speed, same low cost — but significantly betters.
